Privacy Policy

Welcome to Durga Industries ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

Durga Industries is located at Shop No 17, Metro Square Complex, Wakad Road, Pune, Maharashtra 411057, India. You may contact us at +91 99893 56714 or info@durgaindustries.shop.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our site and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We collect information that you provide directly to us, information we collect automatically, and information we receive from third parties. The types of information we may collect include:

Personal Information You Provide:

• Full name and contact details (phone number, email address)
• Business name and professional designation
• Postal address and billing information
• Messages, enquiries, and feedback you submit via contact forms
• Any other information you choose to provide us

Information Collected Automatically:

• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring website addresses and click patterns
• Geographic location data (country and city level)
• Cookies and similar tracking technologies

Information from Third Parties:

• Business partners and service providers
• Publicly available sources for business verification
• Analytics platforms and advertising networks

We use the information we collect for various legitimate business purposes, including to provide, improve, and personalise our services to you. Specifically, we may use your information to:

• Respond to your enquiries and fulfil your service requests promptly
• Send transactional and administrative communications related to your orders or enquiries
• Send promotional communications, offers, and updates (with your consent)
• Improve and optimise our website, products, and services based on user behaviour
• Analyse usage trends and preferences to enhance user experience
• Comply with legal obligations and enforce our terms and policies
• Prevent fraud, detect security threats, and protect the safety of our platform and users
• Conduct internal research and development to innovate our offerings
• Process payments and manage billing and accounts

We will only use your personal information for the purposes outlined in this policy. If we need to use your information for a new purpose not covered here, we will update this policy and, where required by law, seek your consent.

We may send you the following types of communications:

• SMS Notifications: Short messages regarding order updates, appointment confirmations, service alerts, and promotional offers.
• Email Communications: Newsletters, product updates, promotional offers, invoices, and service-related announcements.
• OBD (Outbound Dialling) Calls: Automated voice calls for critical service updates, payment reminders, or promotional campaigns.
• Google RCS Messages: Enhanced rich-format messages via Google's Rich Communication Services platform.
• WhatsApp Messages: Business communications via WhatsApp for service updates, offers, and direct support.
• Push Notifications: Browser or mobile app push notifications for time-sensitive updates and offers.

You may opt out of non-essential communications at any time by using the unsubscribe link provided in any email, replying STOP to SMS messages, or by contacting us directly. Please note that opting out of promotional communications will not affect transactional or service-critical notifications.

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, email providers, analytics platforms) under strict data processing agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information where required by law, court order, government authority, or to enforce our legal rights and protect against fraud.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
• Protection of Rights: To protect the safety, rights, or property of Durga Industries, our users, or the public, including responding to emergency situations.

All third parties with whom we share data are required to maintain appropriate security measures and may only use your information in accordance with our instructions and applicable privacy laws.

We implement a variety of technical, administrative, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure access controls and authentication for internal systems
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security best practices
• Strict data access policies limiting information to authorised personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable legal requirements.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our ongoing business relationship with you
• Legal obligations requiring us to keep data for specific periods
• Statute of limitations applicable to potential legal claims
• Legitimate business interests, such as fraud prevention

When your personal information is no longer required, we will securely delete or anonymise it. If deletion is not immediately possible (due to backup systems), we will securely store and isolate your information from further processing until deletion is feasible.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restriction: Request that we limit the processing of your personal data in certain situations.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to our processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@durgaindustries.shop. We will respond to your request within 30 days. Please note that certain rights may be limited in specific circumstances under applicable law.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. Cookies are small data files placed on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve user experience.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
• Preference Cookies: Remember your settings and preferences for a personalised experience.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@durgaindustries.shop.

Upon receiving notification, we will take immediate steps to delete such information from our systems. If we discover that we have inadvertently collected information from a child under 18, we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For material changes, we will provide more prominent notice, such as a notification on our website or an email to the address associated with your account.

Your continued use of our services after the effective date of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us through any of the following channels:

We are committed to resolving complaints and concerns about your privacy in a fair and timely manner. We will acknowledge your complaint within 5 business days and provide a full response within 30 days.